We accept the following credit cards: Visa, MasterCard, and Amercan Express. We also accept phone orders. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Orders are usually shipped within 48 hours after
the order is placed. If an item is backordered, you will be notified within 48 hours
with an expected ship date. If the ship date is longer than you can wait for
the item, you can cancel the order by calling us at 888-800-1244or
e-mailing us at info@silblade.com.
Please have your order number when calling about an order.
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. Otherwise, we will ship your product as it becomes available.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our product line. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Any return, whether it is for a warranty or not
must come back with a return authorization number. For warranty returns,
please click
here.
Shipping
Time -- Most orders will ship within 48 hours. Orders are not processed or
shipped on Saturday or Sunday, except by prior arrangement.
We cannot
guarantee when an order will arrive. Consider any shipping or transit time
offered to you by Sample Store or other parties only as an estimate. We
encourage you to order in a timely fashion to avoid delays caused by shipping
or product availability.
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